Responsible gambling

Responsible Gambling at 21Grand Casino

At 21Grand Casino, we understand the importance of responsible gambling practices to ensure a safe and enjoyable experience for all our players. We are committed to providing a supportive environment that promotes healthy gaming habits.

Self-Exclusion: A Temporary or Permanent Option

If you feel that your gambling has become problematic, you can self-exclude from playing on our platform for a temporary or permanent period of time. To initiate this process, please contact our customer support team who will guide you through the necessary steps.

Deposit Limits and Time-Outs

We also offer adjustable deposit limits to help you manage your spending effectively. You can set these limits in the "Responsible Gaming" section of your account settings. If you need a break from gaming, we allow time-outs that restrict access to your account for a specified period.

Cooling-Off Period

In addition to self-exclusion and deposit limits, we provide a cooling-off period where you can take a break from gaming without losing any of the bonuses or winnings associated with it. During this time, all bets will be voided until you are ready to resume playing.

Account Tools for Responsible Gambling

We have incorporated various account tools to help you maintain control over your gaming activities:

• Adjusting deposit limits
• Setting session times and reminders
• Initiating self-exclusion

These facilities empower you to make informed decisions about your gambling habits, ensuring that they remain within your comfort zone.

Link to External Support Services

If you or someone close to you is struggling with problem gambling issues, please refer to the following support services:

• National Problem Gambling Helpine (USA): 1-800-GAMBLER
• National Council on Problem Gaming (UK)
• Gamblers Anonymous

These external resources provide professional guidance and assistance to help individuals regain control over their lives.

By prioritizing responsible gambling practices, we strive to create a more positive gaming environment for everyone. If you require any further support or have questions about our policies, please do not hesitate to contact us at your earliest convenience.